Returns & Exchanges
Due to the perishable nature of our premium grass-fed meats and farm-fresh products, we cannot accept physical returns once an order has been delivered. However, if you are unsatisfied with the quality of your order, we are committed to making it right through a refund or replacement.
Inspect Your Delivery
Please examine your order immediately upon arrival to ensure all vacuum-sealed packaging is intact and the products are at the appropriate temperature.
Document Issues
If you notice any damage or quality concerns, take clear photographs of the product and the shipping label within 24 hours of delivery.
Contact Support
Email our customer service team at support@ottawavalleymeats.com with your order number and the photos of the items in question.
Resolution Process
Our team will review your claim and, if approved, will issue a store credit, a full refund to your original payment method, or arrange for a replacement delivery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing